At Shelly Kicks, your privacy matters to us. This policy explains how we collect, use, and protect your information under the Kenya Data Protection Act (2019).
We may collect your name, email, phone number, shipping address, and payment information (e.g., MPesa transaction ID). We also collect data like IP address and device type for analytics.
To process orders, communicate shipping updates, manage your account, improve our services, and send promotional messages (optional).
We share data with trusted services like MPesa, Pickup Mtaani, and email/analytics platforms, all of which comply with privacy laws.
Our site uses cookies to enhance user experience and analytics. You may control cookies in your browser settings.
Under Kenyan law, you have the right to access, correct, delete, or object to the processing of your data. Contact us to exercise these rights.
Orders are dispatched via Pickup Mtaani within 1–3 days. Returns for size exchanges are allowed within 48 hours of delivery. Items must be unused and in original condition.
We retain your data as long as needed for our services and compliance. You may request deletion at any time.
We do not knowingly collect data from children under 18.
We use HTTPS, secure payment methods, and other measures to protect your data.
Some third parties may store data abroad. We ensure compliance with legal safeguards.
This policy may be updated occasionally. Changes will be reflected on this page.
Email: support@shellykicks.co.ke