Welcome to Shelly Kicks, your favorite destination for top-quality shoes in Kenya. This Terms and Conditions document outlines the rules and guidelines for using our website, placing orders, deliveries, and returns. By shopping with us and using our services, you agree to comply with the following terms, which are designed to ensure a smooth and transparent experience for all parties.
Shelly Kicks is an eCommerce platform operated by Shawn and Velma, focused on delivering premium, stylish footwear across Kenya. All services are offered in compliance with Kenyan law and in collaboration with trusted delivery partners, including Pickup Mtaani.
To shop with us, customers must provide accurate personal details including name, delivery address, and contact information.
Customers must be 18 years or older or have supervision from a parent or guardian.
We reserve the right to decline or cancel accounts suspected of fraud or misuse.
Orders can be placed through our website by selecting desired products and completing the checkout process.
Customers will receive a confirmation email upon successful order placement.
Shelly Kicks reserves the right to cancel orders due to stock unavailability or other unforeseen circumstances.
Payments can be made via mobile money, credit/debit cards, or other methods specified on our website.
All transactions are secure, and customer payment details are handled with utmost confidentiality.
Deliveries are made through our trusted partners, including Pickup Mtaani.
Delivery timelines and fees are communicated during the checkout process.
Customers are responsible for providing accurate delivery addresses to avoid delays.
Returns are accepted within 7 days of delivery for items that are unused and in their original packaging.
Refunds will be processed after the returned item is inspected and approved.
Shipping fees for returns are the responsibility of the customer unless the item was defective or incorrect.
All content on the Shelly Kicks website, including images, text, and logos, is the property of Shelly Kicks and is protected by copyright laws.
Unauthorized use or reproduction of our content is strictly prohibited.
Shelly Kicks reserves the right to update or modify these terms at any time. Customers will be notified of significant changes via email or website announcements.
For any questions or concerns regarding these terms, please contact us at support@shellykicks.co.ke.